Sep 15 2020 - Knoxville, Tennessee
Stopping Human Error

Humans are often considered the weakest link in the industrial or occupational system. We are often blamed when something goes wrong in the system. However, we are also one of the most valuable links in the system if one considers our adaptability, flexibility, tolerance for inadequate feedback, and less than optimum working conditions, and our ability to compensate for wrong or inadequate instructions and expectations. Because we are so flexible, adaptable, tolerant and capable of the use of judgment and experience, we are in fact, a blessing and a curse. The curse means we can make decisions and take actions that the system cannot tolerate. While we may claim to have a goal of zero injuries or incidents, we will never have zero errors. Human error is inevitable unless we want to somehow constrain that judgment, flexibility, adaptability and tolerance. So, our goal is to understand human error, how humans operate….what our capacities, c onstraints and needs are so that we can maximize performance and minimize errors.

This course is built around the goal of helping us better understand human errors (analysis, prediction and categorization) and why we make them. More importantly, the course will cover solutions to assist attendees in their quest to minimize errors and resulting impact in their own facilities. The tools that will be discussed can be used in conjunction with your TapRooT® findings and can be incorporated as corrective actions as determined by your root cause analysis findings.

There will be plenty of hands-on exercises included in the two-day course. To make the course more interesting, please bring an unsolved application (error case) from your operations and we’ll try to dissect and solve it during the course.