Deep dive the TapRooT® 12--Step Interviewing Process, developed for incident investigators to collect better evidence and get to the root cause of problems.
Learn how to:
•prepare for an interview
•structure the interview
•deal with a reluctant witness
•develop questions
•use cognitive techniques to aid memory retrieval
•analyze verbal cues
•identify nonverbal cues
The TapRooT® 12-Step Interviewing Process is a proven, systematic approach that will improve your investigative interviewing skills.
TapRooT® Root Cause Analysis Training is recommended but not required.
Time: 2:00 PM to 3:30 PM EST
This webinar is guided by a LIVE instructor using GoToMeeting.
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